Customer Service Rep - wholesale

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信息概要                 【信息类别】雇主招聘 【职业分类】办公文员 【职位概况】全职 - 长期工 - 白班 【大致薪水】16.00 加元/小时 【上班日期】[ 立即 ] 【雇主描述】JLC 【所在地区】大多地区 查看地图，确定具体方位 【招聘人数】1 人 【工作地点】32-705 Progress Ave. Toronto, M1H2X1 【可否学生】欢迎学生 / 须有工签 【语言要求】英语流利 / 国语流利

联络信息                 【联 系 人】frank 【联系电话】416-298-6265 【电子邮件】[ 未提供 ] 【其他电话】[ 未提供 ] 【传真电话】[ 未提供 ]

详细介绍                                                 JLC Golf and more, located in Scarborough, an established importer and wholesaler in golf, promotional products. We are currently looking to add a detail-oriented; results focused Customer Service Rep. to our office. The Customer Service Representative carries out all customer service activities such as responding to inquiries, processing orders and receipts and handling complaints in a prompt, courteous and effective manner.   Roles & Responsibilities •        Cooperates in a good working relationship with customers by responding to all inquiries concerning work orders, invoices, shipments, inventory counts, etc. in a courteous and effective manner, by calls, emails, online, walk in. •        Processes and inputs all customer orders and evaluate alternate supply for backorders •        Produces stock reports to check for product availability and order status •        Produces all related paperwork and necessary information required for customer work orders •        Provide digital mock up by Illustrator •        Coordinates shipping requests with the shipping couriers, expediting any order as necessary •        Provides follow up with other departments to ensure service standards are being met •        Assures proper invoicing of accounts by verifying computer generated invoices •        Prepares shipping and tracing information to customers as required •        Maintains back order logs •        Communicates customer feedback to management. •        Acts as a liaison between the Manufacturer Representatives and customer to give status updates, between the warehouse and the customer in administration of the accounts and between the office and customers regarding invoicing and credit changes •        Maintains current and accurate procedure manual, which details the processing requirements for each account •        Other duties as assigned Requirements: •        1 year experience as a customer service in wholesale/distribution •        Proficient in Microsoft Office with an emphasis on Excel knowledge •        Knowledge of Illustrator an asset •        Chinese-Mandarian an asset •        High school diploma required. Post-secondary education in Business, Marketing, Operations Management, or Graphic Design an asset. •        Excellent oral and written communication skills •        Skilled at providing exceptional customer service over the phone and email •        Prioritizes work flow to ensure deadlines are met in a fast-paced environment •        Detail-oriented with a high level of accuracy •        Works effectively as part of a team Language: English, Chinese. Working hour and Pay: ·        Monday – Friday, 9:00 am to 5:00 pm , 1 hour lunch non pay, 2 paid break time ·        Salary + commission Interested candidates, please email your resume in confidence. frank@jlcintl.com    Sub: Customer Service Rep Employer: JLC International Canada Inc. Add/Location:  32-705 Progress Ave, Toronto, Ontario M2H 2E1     Tel: 416 298 6265  www.jlcintl.com

其他信息                 【发布时间】9月12日 16:55 【有效期】一个月