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信息概要
| 【信息类别】雇主招聘 | 【职业分类】专业技术 |
| | 【职位概况】全职 - 长期工 - 白班 / 夜班 / 在家工作 | | 【大致薪水】15.00 加元/小时 | 【上班日期】[ 立即 ] | | | 【雇主描述】software tech support | | 【所在地区】大多地区 | 【招聘人数】1 人 | | 【工作地点】richmond hill | | | 【可否学生】欢迎学生 / 须有工签 | | 【语言要求】英语流利 |
| 联络信息
| 【联 系 人】david |
| | 【联系电话】647-784-5366 | 【电子邮件】[ 发送邮件 ] | | 【其他电话】[ 未提供 ] | 【传真电话】[ 未提供 ] |
| 详细介绍
Manage and maintain customer support
Answer initial email requests or calls – perform entitlement
Perform initial system diagnostics
Perform problem isolation and troubleshooting analysis
Provide Tier 2 support
On-call during off hours for priority 1 and 2 severity issue
Assist and participate in work around solution or fixes development.
Perform on-going customer follow up and notifications based on duration of each case
Update ticketing systems and monitor services level targets
Analyze system performance and recommend improvements.
Write and maintain systems, infrastructure, procedural and process documentation
Provide technical assistance by responding to inquiries from others regarding errors, problems, or questions about software, hardware, systems and infrastructure
Identify, analyze and devise solutions to business and technical information technology problems
Interact with customers regarding system support needs
Recommend and evaluate new and more effective approaches to system support, including procedural changes, future hardware / software needs and tools to enhance productivity
Participate on special project teams for development or corporate initiatives as such projects arise
Provide support after hours to meet scheduled maintenance window and during critical production issues
| 其他信息
| 【发布时间】2月15日 17:13 | 【有效期】三个月 |
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发表于 2019-3-2 09:03:48