Customer Accounts Supervisor (NOC: 6314)

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信息概要                 【信息类别】雇主招聘 【职业分类】办公文员 【职位概况】全职 - 长期工 - 白班 【大致薪水】[ 面议 ] 【上班日期】[ 立即 ] 【雇主描述】Oceans Fresh Food Market 【所在地区】大多地区 【招聘人数】1 人 【工作地点】[ 未填写 ] 【语言要求】英语流利 / 国语流利 【其他要求】相关经验

联络信息                 【联 系 人】Oceansmarket 【联系电话】[ 未提供 ] 【电子邮件】[ 发送邮件 ] 【其他电话】[ 未提供 ] 【传真电话】[ 未提供 ]

详细介绍                                                 Customer Accounts Supervisor Job Description 2147959 Ontario Inc. (Oceans Fresh Market) is a supermarket ideally positioned as Canada’s multi-ethnic fresh food shopping experience. We are now opening a full-time, permanent job position of Customer Accounts Supervisor (NOC: 6314) The Customer Accounts Supervisor is an excellent communicator and effective leader who can supervise multiple programs and team members. The job aims to ensure high-quality service to our clients of the supermarket and that our account department runs smoothly and profitably. Responsibilities of the job include: 1.        Influence  clients of the supermarket by excellent experience and expertise, including maintaining a pulse on current and future retailer strategies 2.        Contribute to clients of the supermarket strategic discussions 3.        Creatively and proactively provide solutions to client business issues and challenges 4.        Resolve work-related problems of the supermarket and prepare and submit progress and other reports 5.        Lead and/or participate in local team brainstorms to solve business issues 6.        Ensure the department achieves its overall quality goals. Continually assess all of the data collected and identify additional ways to use/report the data to improve quality 7.        Work as a team to identify and articulate reporting requirements, which includes targets, specific data, and anticipates outcomes 8.        Work closely with the Sales Management team to ensure customer service is aligned and able to handle all escalated inquiries from the sales team 9.        Fulfill internal and external customer requests of the supermarket 10.          Review and recommend process improvements resulting in collections performance improvement and efficiency 11.         Identify training needs and train workers in job duties and company policies for the           supermarket 12.        Establish and achieve customer service targets as well as plan for areas of improvement with a combined focus on customer satisfaction and financial prudence 13.        Identify staff training needs,  prepare and manage the annual budget for the  supermarket 14.        Examine and verify accuracy of work and authorize routine deposits and withdrawals of the supermarket 15.        Supervise staff which include performance evaluation, training, work allocation, and problem resolution 16.         Administer the supermarket’s  policies, procedures, and collective agreement 17.        Provide support to ensure staff receive necessary training as supermarket’s required 18.        Analyze industry trends in billing and customer service, preparing options and plans to ensure the supermarket is strategically positioned 19.        Be responsible for the preparation and management of the capital and operating budgets of the supermarket 20.        Oversee business process development, enhancement, implementation, and documentation of the supermarket 21.        Ensure smooth operation of computer systems and equipment and arrange for maintenance and repair work 22.        Establish work schedules and procedures and co-ordinate activities with other work units or departments in the supermarket 23.        Co-ordinate, assign and review the work of clerks engaged in customer service 24.        Set department objectives and mentor and coach staff to ensure objectives and goals as supermarket’s required 25.        Prepare supporting documentation and rationales for rate applications and other regulatory fillings Qualifications and training required: 1.University Certificate is a MUST 2.At least 7 years working in Customer Services field 3.Must have excellent negotiation skills coupled by inherent ability to sell to customer needs 4.Monitor team performance and give guidance 5.Maintain long-term and profitable customer relationships 6.Oversee execution, analysis and optimization of marketing plans is needed Key skills for Customer Accounts Supervisor: 1.Communication skills 2.Leadership 3.Customer Focused 4.Strategic thinking 5.Results Oriented 6.Organized Compensation: Permanent and full- time, basic salary: $25.5/hour 40 hours a week, 52 weeks a year (9:30 a.m.to 6:30 p.m.),    Apply Now!!! Contact: OCEANSMARKET2020@GMAIL.COM

其他信息                 【发布时间】4月17日 12:11 【有效期】三个月